Question 1

What is Cerine?

Accepted Answer

Cerine is Nepal's premier luxury beauty destination, operated by SASS Elite Trading Pvt Ltd. We curate 100% authentic, globally-sourced beauty products — including Korean skincare, K-beauty, makeup, hair care, and luxury cosmetics — and deliver them across Nepal.

Question 2

Are Cerine products 100% authentic?

Accepted Answer

Yes. Every product sold on Cerine is 100% authentic and sourced directly from verified brand distributors. We provide a product verification feature — you can verify your purchase at cerinebeauty.com/verify using the code on your packaging.

Question 3

What brands does Cerine carry?

Accepted Answer

Cerine carries a curated selection of Korean skincare and global beauty brands including Anua, Cosrx, Some By Mi, Innisfree, Laneige, and many more. Our catalogue is regularly updated — browse the full collection at cerinebeauty.com/products.

Question 4

Where is Cerine based?

Accepted Answer

Cerine is based in Nepal and delivers across all districts of Nepal. Our business is registered as SASS Elite Trading Pvt Ltd (PAN: 622471286).

Question 5

How do I place an order on Cerine?

Accepted Answer

You can order directly through WhatsApp or Instagram DM. Simply tap "Order on WhatsApp" on any product page, and our team will confirm your order, delivery address, and payment details.

Question 6

Do I need an account to order?

Accepted Answer

No account is required to place an order via WhatsApp. However, creating a free Cerine account lets you track your orders, save products to your wishlist, and access CerineAI — our AI-powered beauty assistant.

Question 7

Can I order multiple products at once?

Accepted Answer

Yes. You can add multiple products to your wishlist and message us via WhatsApp with your full list. We'll confirm availability, total price, and delivery timeline for all items together.

Question 8

Can I cancel or modify my order?

Accepted Answer

Orders can be cancelled or modified before they are packed. Please contact us via WhatsApp or Instagram as soon as possible. Once an order is shipped, cancellations are no longer possible.

Question 9

Does Cerine deliver across Nepal?

Accepted Answer

Yes. Cerine delivers to all districts across Nepal — including Kathmandu Valley, major cities, and remote areas. Delivery timelines vary by location.

Question 10

How long does delivery take?

Accepted Answer

Kathmandu Valley orders are typically delivered within 1–3 business days. Orders outside the Valley may take 3–7 business days depending on your district. You will be notified once your order is dispatched.

Question 11

What is the delivery charge?

Accepted Answer

Delivery charges depend on your location. Standard delivery within Kathmandu Valley starts at Rs. 100. Outside the Valley, charges may vary. The exact delivery charge is confirmed when you place your order.

Question 12

How can I track my order?

Accepted Answer

Once your order is dispatched, you will receive a tracking update via WhatsApp. You can also view your order status in the "My Orders" section if you have a Cerine account.

Question 13

What payment methods does Cerine accept?

Accepted Answer

Cerine accepts eSewa, Khalti, and Cash on Delivery (COD). All digital payments are processed securely through Nepal's leading payment gateways.

Question 14

Is Cash on Delivery (COD) available everywhere in Nepal?

Accepted Answer

COD is available across Nepal. For orders outside Kathmandu Valley, COD may require a partial advance payment depending on the order value. Our team will confirm this when you place your order.

Question 15

Is it safe to pay online on Cerine?

Accepted Answer

Yes. All online payments on Cerine are processed through eSewa and Khalti — Nepal's most trusted and PCI-compliant digital payment platforms. Cerine never stores your card or wallet credentials.

Question 16

What is Cerine's return policy?

Accepted Answer

Cerine accepts returns within 7 days of delivery for products that are damaged, defective, or incorrect. Products must be unused and in their original packaging. Items opened or used cannot be returned unless they are defective.

Question 17

How do I initiate a return or refund?

Accepted Answer

Contact our team via WhatsApp or Instagram within 7 days of receiving your order. Share your order number and photos of the issue. Once verified, we will arrange a pickup or guide you through the return process.

Question 18

How long do refunds take?

Accepted Answer

Once a return is approved, refunds are processed within 5–7 business days. The refund will be credited back to your original payment method (eSewa, Khalti, or bank transfer for COD orders).

Question 19

How do I verify my Cerine product is authentic?

Accepted Answer

Visit cerinebeauty.com/verify and enter the unique verification code found on your product or packaging. Each genuine Cerine product comes with a traceable authenticity record.

Question 20

Does Cerine sell Korean skincare products in Nepal?

Accepted Answer

Yes. Cerine is one of Nepal's leading retailers of authentic Korean skincare and K-beauty products. Our Korean skincare collection includes cleansers, toners, serums, moisturisers, sunscreens, and sheet masks from top K-beauty brands.

Question 21

Are the products suitable for all skin types?

Accepted Answer

Cerine carries products suitable for all skin types — oily, dry, combination, sensitive, and normal. You can filter products by skin type on our website, or use CerineAI to get personalised product recommendations based on your skin profile.

Question 22

What is CerineAI?

Accepted Answer

CerineAI is Cerine's AI-powered beauty assistant. It helps you find the right products for your skin type and concerns, build personalised skincare routines, understand ingredients, and shop smarter. Sign in to your Cerine account to access CerineAI.

Question 23

How do I create a Cerine account?

Accepted Answer

Click "Sign In" in the top navigation bar and select "Create Account". You can register with your email address or sign in with Google. Account creation is free.

Question 24

How does Cerine use my personal data?

Accepted Answer

Cerine collects only the data necessary to process your orders and improve your shopping experience. We never sell your personal data to third parties. Full details are in our Privacy Policy at cerinebeauty.com/privacy.

Question 25

How do I contact Cerine support?

Accepted Answer

You can reach us via WhatsApp, Instagram DM (@cerine.np), or email at info@cerinebeauty.com. Our team is available Saturday–Thursday, 10 AM – 6 PM (NPT).

Frequently Asked Questions

About Cerine

Ordering

Delivery

Payments

Returns & Refunds

Products & Authenticity

Account & Privacy

Still have questions?