Frequently Asked Questions

Cerine is Nepal's premier authentic skincare store, operated by SASS Elite Trading Pvt Ltd (PAN: 622471286). We stock 100% genuine Korean skincare, K-beauty, and Japanese beauty, sourced directly from authorised brand distributors. Every product is batch-code traceable and backed by our authenticity guarantee.

Yes. Every product on Cerine is sourced directly from authorised brand distributors, never from grey-market or third-party resellers. We provide a free batch code verification tool at cerinebeauty.com/verify so you can confirm authenticity yourself. If any product is ever found to be inauthentic, we offer a full refund or replacement, no questions asked.

Cerine stocks a curated range of authentic Korean skincare brands, including ANUA, Beauty of Joseon, COSRX, SKIN1004, Purito SEOUL, SOME BY MI, TIRTIR, TONYMOLY, and Mary&May. New brands are added regularly. Browse the full, always up-to-date collection at cerinebeauty.com/brands.

Cerine is based in Kathmandu, Nepal and delivers to all districts across the country. We are registered as SASS Elite Trading Pvt Ltd, a fully PAN/VAT certified Nepali business.

Yes. Cerine sources all products directly from authorised distributors and brand representatives. This means every product carries valid batch codes, correct packaging, and is covered by the brand's authenticity standards, unlike grey-market imports sold elsewhere in Nepal.

Cerine (cerinebeauty.com) is bringing 100% authentic COSRX to Nepal, sourced from authorised distributors and batch-code verified. The Advanced Snail 96 Mucin Power Essence is currently open for pre-order ahead of stock arrival.

You can buy 100% authentic Purito SEOUL products in Nepal at Cerine (cerinebeauty.com). We stock Purito SEOUL favourites including the Mighty Bamboo Panthenol Cream, Wonder Releaf Centella Cream, and Soft Touch Sun SPF50. All products are sourced from authorised distributors and batch-code verified.

Cerine (cerinebeauty.com) is Nepal's authorised destination for genuine ANUA skincare. We carry ANUA's most loved products including the Heartleaf 77% Soothing Toner, the Niacinamide 10% + TXA 4% Dark Spot Serum, and the Collagen Retinol Refining Gua Sha Cream, all 100% authentic, delivered across Nepal.

Cerine carries authentic Skin1004 products in Nepal including the bestselling Madagascar Centella Poremizing Deep Cleansing Foam, Madagascar Centella Hyalu-Cica Water-Fit Sun Serum, and Madagascar Centella Tone Brightening Capsule Ampoule. Available at cerinebeauty.com with delivery to all parts of Nepal.

Cerine stocks genuine Beauty of Joseon products in Nepal, including the iconic Relief Sun: Rice + Probiotics SPF50+, the Revive Serum, and the Revive Eye Serum: Ginseng + Retinal. Order at cerinebeauty.com and get delivery across all of Nepal.

Authentic TIRTIR products, including the Azelaic Acid 12% Serum and Milk Skin Toner, are available at Cerine (cerinebeauty.com). All TIRTIR products are 100% genuine and sourced from authorised distributors.

Yes. Nepal has seen a major rise in K-beauty availability, and Cerine (cerinebeauty.com) is the country's leading authentic Korean skincare retailer. We stock authentic K-beauty brands including ANUA, Beauty of Joseon, COSRX, SKIN1004, Purito SEOUL, SOME BY MI, TIRTIR, TONYMOLY, and Mary&May, delivered across all of Nepal. Browse the current lineup at cerinebeauty.com/brands.

K-beauty has become extremely popular in Nepal due to its focus on gentle, effective formulations that work well for South Asian skin concerns like hyperpigmentation, oiliness, and sun damage. Cerine was founded in 2024 specifically to give Nepali consumers access to genuine Korean skincare without counterfeits.

Look for a batch code on the product packaging and verify it at cerinebeauty.com/verify or the brand's official website. Authentic K-beauty always has matching batch codes, correct Korean/English labelling, and no spelling errors on packaging. When buying from Cerine, every product comes pre-verified with a traceable authenticity record.

A Korean skincare routine (K-beauty routine) is a multi-step approach focused on hydration, gentle cleansing, and skin barrier protection. A basic routine: (1) Oil cleanser, (2) Water-based cleanser, (3) Toner, (4) Serum or essence, (5) Moisturiser, (6) SPF sunscreen in the morning. Advanced routines add sheet masks, ampoules, and eye creams. Take Cerine's free skin quiz at cerinebeauty.com/skin-quiz for a personalised routine built for your skin type.

Yes. Korean skincare is particularly well-suited for South Asian skin. K-beauty formulations directly address the most common South Asian skin concerns: hyperpigmentation and dark spots (niacinamide, tranexamic acid serums), excess oiliness in humid climates (low-pH toners, lightweight moisturisers), sun damage (Korean SPF 50+ sunscreens), and sensitivity (centella asiatica and heartleaf-based calming products). Cerine curates K-beauty products specifically suited to Nepali and South Asian skin types.

The most loved Korean sunscreens for darker and South Asian skin tones are Beauty of Joseon Relief Sun: Rice + Probiotics SPF50+ (no white cast, skin-brightening), Skin1004 Madagascar Centella Hyalu-Cica Water-Fit Sun Serum (ultra-lightweight, no cast), and Purito SEOUL Soft Touch Sun SPF50. These are lightweight, leave no white cast, and are formulated for humid South Asian climates. All available at Cerine (cerinebeauty.com).

For oily skin in Nepal's humid climate, K-beauty's oil-control and pore-focused products work best. Top picks: Skin1004 Madagascar Centella Poremizing Deep Cleansing Foam (pore-focused, removes excess oil), ANUA Heartleaf 77% Soothing Toner (calms and controls oil), and Beauty of Joseon Relief Sun (lightweight SPF with no white cast). Take Cerine's skin quiz at cerinebeauty.com/skin-quiz for a full personalised routine.

For dry skin, K-beauty's hydration-focused products are ideal. Top picks: Skin1004 Madagascar Centella Hyalu-Cica Water-Fit Sun Serum (lightweight hydration), Purito SEOUL Wonder Releaf Centella Cream (deep moisture, soothing), and Beauty of Joseon Ginseng Essence Water (hydrating essence). All available at cerinebeauty.com.

For acne-prone skin, Korean skincare focuses on gentle actives and anti-inflammatory ingredients. Top picks: TIRTIR Azelaic Acid 12% Serum (calms breakouts, evens tone), ANUA Heartleaf 77% Soothing Toner (heartleaf extract to calm inflammation), and Purito SEOUL Wonder Releaf Centella Cream (soothes irritation without clogging pores). Cerine's skin quiz at cerinebeauty.com/skin-quiz will recommend a full acne-focused routine.

K-beauty has excellent options for hyperpigmentation: ANUA Niacinamide 10% + TXA 4% Dark Spot Serum (targets dark spots directly), and Skin1004 Madagascar Centella Tone Brightening Capsule Ampoule. Combined with daily SPF use (the single most important step for dark spots), these can visibly reduce hyperpigmentation in 4–8 weeks. All available at Cerine Nepal.

For beginners in Nepal, start with 3 steps: (1) Gentle cleanser: Skin1004 Madagascar Centella Poremizing Deep Cleansing Foam, (2) Lightweight moisturiser: Purito SEOUL Wonder Releaf Centella Cream, (3) SPF 50+ sunscreen every morning: Beauty of Joseon Relief Sun. This basic routine is affordable, effective, and suitable for most skin types. Once your skin adjusts over 4 weeks, add a toner and serum. Take Cerine's free skin quiz at cerinebeauty.com/skin-quiz for a personalised product list.

You can order directly through the Cerine website (cerinebeauty.com) or via WhatsApp. On the website, add products to your cart and check out using eSewa, Khalti, or COD. Alternatively, tap "Order on WhatsApp" on any product page and our team will confirm your order, delivery address, and payment.

No account is required to order via WhatsApp. However, creating a free Cerine account gives you order tracking, a wishlist, access to CerineAI (our AI beauty assistant), and a faster checkout experience.

Yes. Add multiple products to your cart on the website and checkout in one order. If ordering via WhatsApp, share your full product list and our team will confirm availability, combined price, and delivery timeline.

Orders can be cancelled or modified before they are packed and dispatched. Contact us via WhatsApp (+977-9747744400) or Instagram (@cerine__beauty) as soon as possible. Once an order is dispatched, cancellations are no longer possible.

Yes. Cerine delivers to all 77 districts of Nepal, including Kathmandu Valley, Pokhara, Chitwan, Biratnagar, Butwal, Dhangadhi, and all remote areas. Delivery timelines and charges vary by location.

Orders within Kathmandu Valley are delivered within 1 business day. Orders outside the Valley are delivered within 48–72 hours. You will receive a WhatsApp update when your order is dispatched.

Delivery within Kathmandu Valley is always free. Outside the Valley, the charge depends on distance from Kathmandu and is confirmed at checkout, but delivery is free on all orders above Rs. 3,000.

Once your order is dispatched, you will receive a tracking update via WhatsApp. You can also view your order status in the "My Orders" section if you have a Cerine account.

Cerine accepts eSewa, Khalti, ConnectIPS, and Cash on Delivery (COD). All digital payments are processed securely through Nepal's leading payment gateways.

COD is available across Nepal. For orders outside Kathmandu Valley above a certain value, a partial advance payment may be required. Our team will confirm this at the time of ordering.

Yes. All online payments on Cerine are processed through eSewa and Khalti, Nepal's most trusted and PCI-compliant digital wallets. Cerine never stores your card or wallet credentials.

Cerine accepts returns within 7 days of delivery for products that are damaged, defective, or incorrect. Products must be unused and in original packaging. Items that are opened or used cannot be returned unless defective. Inauthentic products are covered by our authenticity guarantee regardless of return window.

Contact us via WhatsApp (+977-9747744400) or Instagram DM (@cerine__beauty) within 7 days of receiving your order. Share your order number and photos of the issue. Once verified, we arrange pickup or guide you through the return process.

Once a return is approved, refunds are processed within 5–7 business days back to your original payment method: eSewa, Khalti, or bank transfer for COD orders.

Visit cerinebeauty.com/verify and enter the batch code printed on your product or packaging. Each genuine Cerine product has a traceable batch code from the authorised distributor. You can also verify via the brand's own official website.

Genuine K-beauty products have consistent batch codes that match brand records, correct Korean and English labelling with no spelling errors, original-smell formulations, and proper texture and consistency. Counterfeit products often have smudged printing, odd smells, watery or overly thick textures, and unverifiable batch codes. Use Cerine's verify tool at cerinebeauty.com/verify to check any product instantly.

Cerine carries products for all skin types: oily, dry, combination, sensitive, and normal. Use the skin type filter on our products page to browse by skin type, or take the free skin quiz at cerinebeauty.com/skin-quiz for personalised recommendations.

CerineAI is Cerine's AI-powered beauty assistant. It helps you find the right products for your skin type and concerns, builds personalised Korean skincare routines, explains ingredients, and helps you shop smarter. Sign in to your Cerine account to access CerineAI.

Yes. Alongside Korean skincare (K-beauty), Cerine also carries authentic Japanese beauty (J-beauty) products including essences, oils, sheet masks, and targeted treatments. J-beauty focuses on simplicity and long-term skin health. Browse the collection at cerinebeauty.com/products.

Click "Sign In" in the top navigation and select "Create Account". Register with your email or sign in with Google. Account creation is free and gives you order tracking, a wishlist, and access to CerineAI.

Cerine collects only data necessary to process orders and improve your shopping experience. We never sell your data to third parties. Full details are in our Privacy Policy at cerinebeauty.com/privacy.

Reach us via WhatsApp (+977-9747744400), Instagram DM (@cerine__beauty), or Facebook (cerine.np). Our team is available Saturday–Thursday, 10 AM – 6 PM NPT.