Terms of Use

Acceptance of Terms

Welcome to Cerine. By accessing or using cerinebeauty.com (the "Website"), you agree to be bound by these Terms of Use and our Privacy Policy. These terms apply to all visitors, users, and customers.

The Website is operated by SASS Elite Trading Pvt Ltd ("Cerine", "we", "us", or "our"), a company registered in Kathmandu, Nepal (PAN: 622471286). If you do not agree to these terms, please do not use our Website or services.

Eligibility

You must be at least 16 years of age to use this Website. By placing an order, you confirm that you are at least 16 years old and are legally capable of entering into a binding contract under applicable law.

Account Registration

To place orders, save wishlists, and access personalised features, you may create an account. When creating an account, you agree to:

• ●Provide accurate, complete, and current information
• ●Keep your password confidential and not share it with anyone
• ●Notify us immediately at info@cerinebeauty.com if you suspect unauthorised access to your account
• ●Accept responsibility for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

Products & Pricing

We make every effort to display our products as accurately as possible. However:

• ●Product images are for illustrative purposes; slight variations in colour may occur due to screen calibration
• ●All prices are listed in Nepali Rupees (NPR) and include applicable taxes
• ●Prices are subject to change without prior notice; the price at the time of order confirmation is final
• ●We reserve the right to limit quantities or refuse orders at our discretion
• ●In the event of a pricing error, we will notify you before processing your order and offer the option to proceed at the correct price or cancel

Orders & Payment

By placing an order, you make an offer to purchase the selected products at the displayed price. An order is confirmed only when you receive a confirmation email or notification from us.

We accept the following payment methods:

• ●eSewa — digital wallet
• ●Khalti — digital wallet
• ●Fonepay — payment gateway
• ●Cash on Delivery (COD) — available for selected areas within Nepal

We reserve the right to decline or cancel any order at our discretion, including in cases of suspected fraud, payment failure, or product unavailability. In such cases, a full refund will be issued promptly.

Delivery

We deliver across Nepal. Delivery timelines are estimates and may vary based on your location and courier availability:

• ●Kathmandu Valley: 1–3 business days
• ●Outside Kathmandu Valley: 3–7 business days
• ●Remote areas: 7–14 business days

Cerine is not responsible for delays caused by courier services, customs, natural disasters, public holidays, or circumstances beyond our control. Risk of loss transfers to you upon delivery.

Authenticity Guarantee

Every product sold on Cerine is 100% authentic, sourced directly from authorised brand distributors. We carry full supply-chain documentation for every product. If you receive a product that you believe is not authentic, contact us at info@cerinebeauty.com immediately — we will investigate and resolve the matter fully.

Prohibited Uses

You agree not to use this Website to:

• ●Violate any applicable laws or regulations of Nepal or any other jurisdiction
• ●Submit false, misleading, or fraudulent information
• ●Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• ●Engage in reselling our products for commercial gain without prior written authorisation
• ●Attempt to gain unauthorised access to any part of the Website, servers, or databases
• ●Use automated tools, bots, or scrapers to extract data from the Website without written permission
• ●Post harmful, defamatory, abusive, or offensive content in reviews or messages
• ●Interfere with or disrupt the integrity or performance of the Website

Intellectual Property

All content on cerinebeauty.com — including but not limited to the Cerine logo, brand name, product descriptions, images, blog articles, design elements, and software — is the intellectual property of SASS Elite Trading Pvt Ltd or its licensors.

You may not reproduce, distribute, modify, display, or create derivative works from any content on this Website without our express written permission.

User-Generated Content

If you submit a review, photo, or any other content on our Website, you grant Cerine a non-exclusive, royalty-free, perpetual licence to use, display, and promote that content across our Website and marketing channels. You represent that you own or have the right to submit such content and that it does not infringe any third-party rights.

We reserve the right to remove any user-generated content that violates these terms or that we deem inappropriate.

Disclaimer of Warranties

The Website and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, Cerine disclaims all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Website will be uninterrupted, error-free, or free of viruses. Product descriptions, ingredient lists, and skin-type recommendations are provided for informational purposes and do not constitute medical or dermatological advice.

Limitation of Liability

To the maximum extent permitted by law, Cerine and its directors, employees, and affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our Website or products, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising out of or related to a purchase shall not exceed the amount you paid for the specific order in question.

Skin & Allergy Disclaimer

Cerine provides product information (ingredients, skin types, concerns) to help you make informed decisions. However, individual skin reactions vary. We strongly recommend performing a patch test before using any new skincare product. If you experience irritation, discontinue use immediately.

If you have known allergies, consult a dermatologist before purchasing products containing specific ingredients. Cerine is not liable for adverse skin reactions resulting from product use.

Third-Party Links

Our Website may contain links to third-party websites (brand pages, social media, etc.). These links are provided for convenience only. Cerine has no control over the content of third-party websites and accepts no responsibility for them or for any loss or damage arising from your use of them.

Governing Law

These Terms of Use are governed by and construed in accordance with the laws of Nepal. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Kathmandu, Nepal.

Changes to These Terms

We reserve the right to update these Terms of Use at any time. Changes will be posted on this page with a revised "Last updated" date. Your continued use of the Website after any changes constitutes acceptance of the updated terms.

Contact Us

If you have any questions about these Terms of Use:

• ●Email: info@cerinebeauty.com
• ●WhatsApp: 9843806963
• ●Business hours: Sunday–Friday, 10:00 AM – 6:00 PM (NPT)

Cerine is operated by SASS Elite Trading Pvt Ltd, Kathmandu, Nepal (PAN: 622471286).