Privacy Policy

Introduction

Cerine (SASS Elite Trading Pvt Ltd) operates cerinebeauty.com. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order with us.

By using our website, you consent to the practices described in this policy. If you do not agree with any part of this policy, please do not use our website or services.

Information We Collect

We collect information in the following ways:

Information you provide directly:

• ●Full name, email address, phone number, and delivery address when you create an account or place an order
• ●Payment information — processed securely through eSewa, Khalti, or Fonepay; we do not store card or wallet credentials
• ●Skin profile data if you complete our Skin Quiz (skin type, concerns, preferences)
• ●Messages you send us via email, WhatsApp, or our contact form
• ●Reviews or feedback you submit on products

Information collected automatically:

• ●Browser type, device type, operating system, and IP address
• ●Pages visited, time spent on pages, and links clicked
• ●Referring website or search terms used to find us
• ●Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

We use the information we collect to:

• ●Process and fulfil your orders, including delivery and customer support
• ●Create and manage your Cerine account
• ●Send order confirmations, shipping updates, and delivery notifications
• ●Respond to your enquiries, return requests, and support tickets
• ●Personalise your shopping experience and product recommendations
• ●Send marketing communications — only if you have opted in (you can opt out at any time)
• ●Detect and prevent fraud and unauthorised account access
• ●Improve our website, products, and services through analytics
• ●Comply with legal obligations under Nepal law

How We Share Your Information

We do not sell, rent, or trade your personal information. We share your data only in the following limited circumstances:

• ●Delivery partners — your name, phone number, and address are shared with our courier or delivery service to fulfil your order
• ●Payment processors — eSewa, Khalti, and Fonepay process your payment; we do not store payment credentials
• ●Service providers — third-party tools that help us operate (e.g., email services, analytics) under strict confidentiality agreements
• ●Legal requirements — if required by Nepali law, court order, or to protect the rights and safety of Cerine and its customers

Cookies

We use cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device. We use them to:

• ●Keep you signed in to your account
• ●Remember your cart and wishlist
• ●Understand how visitors use our website (analytics)
• ●Show relevant content and personalise your experience

You can control cookies through your browser settings. Disabling cookies may limit some functionality of the website (e.g., staying signed in or maintaining your cart).

Data Security

We take the security of your personal data seriously. We implement industry-standard security measures including:

• ●HTTPS encryption across the entire website
• ●Secure, access-controlled servers for data storage
• ●Regular security reviews and updates
• ●Restricted internal access to personal data on a need-to-know basis

No method of transmission over the internet is 100% secure. While we take every reasonable measure to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain certain information as required by Nepal law or to resolve disputes and enforce our agreements.

If you wish to delete your account and associated data, please contact us at info@cerinebeauty.com.

Your Rights

You have the following rights regarding your personal data:

• ●Access — request a copy of the personal data we hold about you
• ●Correction — ask us to correct any inaccurate or incomplete information
• ●Deletion — request that we delete your personal data (subject to legal obligations)
• ●Opt-out — unsubscribe from marketing emails at any time via the unsubscribe link or by contacting us
• ●Portability — request your data in a structured, machine-readable format

To exercise any of these rights, email us at info@cerinebeauty.com.

Third-Party Links

Our website may contain links to third-party websites (e.g., brand pages, social media). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

Children's Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data:

• ●Email: info@cerinebeauty.com
• ●WhatsApp: 9843806963
• ●Business hours: Sunday–Friday, 10:00 AM – 6:00 PM (NPT)

Cerine is operated by SASS Elite Trading Pvt Ltd, Kathmandu, Nepal (PAN: 622471286).